To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

If you wish to exchange or return a purchased item, or need additional information, please fill out this form.

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How can I return or exchange the purchased goods?

Terms of return of goods

Dear customers of the KAVUN DECOR online store

Consumers have the right to opt out in accordance with the following provisions, according to which a consumer is any natural person who enters into a legal transaction for purposes that are not primarily attributable to their commercial or self-employed professional activities:

A. Cancellation Policy

Right of refusal
You have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must send us ( a clear statement (such as a letter or email) of your decision to withdraw from this contract. The attached sample withdrawal form may be used for this purpose, but is not required.
To meet the cancellation deadline, all you have to do is send a notice to exercise your right of cancellation before the end of the cancellation period.

Consequences of withdrawal

If you cancel this contract, we will pay you all payments we have received from you, including delivery costs (excluding any additional costs due to you choosing a delivery type other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day on which we received notice of your termination of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged for this repayment. We may refuse a return until we receive the item back or until you provide proof of this
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of your termination of this contract. The deadline is considered met if you send back the product before the end of fourteen days.
You bear the direct costs of returning the product.
You are only responsible for any diminution in the value of the product as a result of handling other than what is necessary to establish the nature, characteristics and functioning of the product.
Exclusion or early termination of the right of withdrawal
The right of termination does not apply to contracts for the delivery of newspapers, magazines or journals, except for subscription contracts.

B. Withdrawal Form
If you wish to withdraw from the contract, please complete this form and send it back.